Frequently Asked Questions
06. What should I do if I haven’t received the "Letter of Notification of Case Processed and Satisfaction Survey" after completing the "Confirmation” step?
You can check the progress of your case by using "Progress Inquiries." If your case’s status is “waiting for the applicant to fill out the survey,” the applicant can click here and then complete the "Satisfaction Survey."
07. What should I do if I can’t download the file after clicking on the "Download Attachment" option in "Case Processed Notification and Satisfaction Survey Letter"?
Please confirm your computer has installed necessary software, such as Word and Acrobat Reader, and that you have a working internet connection.