1.Page Configuration

• The site is divided into three main sections: the upper functional section, the main content section, and the contact information section at the bottom.

2.Shortcut Key Descriptions

• ALT+U:Upper function block to switch languages, view the site guide and the function bar with links to the main pages.
• ALT+C:Main content block, for the main content of this page.
• ALT+Z:Contact information block, provides address and phone number and other related information.
• If your browser is Firefox, the shortcut key is Shift+ALT+(shortcut letter), for example, to get to the upper function block you need to use Shift+ALT+U, and so on.

3.Description of the main functions of the function block, click to go directly to the link

• Handling Principles and Processes (you can understand the whole letter writing process)
• Write email (Go directly to the letter writing page)
• Unconfirmed Case Inquiries (You can inquire about cases that have been sent but have not been confirmed by clicking on the email)
• Progress Inquiries (You can check the progress of your case)
• Satisfaction Survey (You may fill in the satisfaction survey when you receive a reply after the case has been processed)
• Frequently Asked Questions (Answers to Frequently Asked Questions (FAQs), please go here if you have any questions)